Prices and Payments:
All prices are listed in U.S. dollars.
We are based in Toronto, Canada. If you are buying from the United States for shipment to the United States, Ogobobo will not collect any taxes or duties on the order. It will be up to you, the purchaser, to pay any customs duty and/or tax to clear a shipment entering the United States.
While this does not always happen, there is a possibility. These are not C.O.D. charges, they are duties and taxes charged in your country and are not related to Ogobobo Inc.
All duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Ogobobo Inc. for any reason. If you are purchasing from Canada, we collect the federal sales tax as required by law.
We can process the following debit and credit card payment methods: Visa, MasterCard, American Express, Discover, and PayPal.
Shipping:
We ship to Canada and the United States. At this time, we do not ship anywhere else.
We offer free shipping on any orders over $100USD to Canada or U.S.A with the code FS100.
It’s the least we could do in appreciation for your business.
Free shipping is only available for regular orders. If you would like more information on priority shipping or how long it will take to ship to your city please email us.
Returns:
If you are not completely satisfied with your purchase, kindly return any unworn, unwashed item(s) in the original packaging within 14-days of your purchase. We will gladly exchange the item, less adjustments for shipping and handling. All sale items are final. At this time, we do not offer refunds or store credit.
Please note: you must pay the return postage; C.O.D. deliveries will not be accepted. We advise selecting an insured mail service such as UPS or Canada Post to ensure that we receive your returns. Ogobobo Inc. is not responsible for items we do not receive.
Once we have received your returned item, we will be happy to issue you an exchange. Please feel free to email us
if you have any questions.
Gift Returns
If you are not happy with the gift, simply return any unworn, unwashed item(s) in the original packaging and we will gladly exchange your gift, less adjustments for shipping and handling. Ogobobo will not offer returns, credits, or exchanges on sale merchandise, even gifts. If you do not know if the gift you received was a sale item, please email us.
to verify before mailing in your return. We do not offer any refunds at this time.
Terms and Conditions
You must be of at least 18 years of age to purchase items on Ogobobo. If you discover that your child made an unapproved purchase with us, please email us.
and we will immediately cancel the order. However, if the order has already been processed and shipped, normal return policies apply. Please refer to line item no. 3. “Returns.”
The same applies if you order by mistake, feel free to email us.
and we will immediately change and/or cancel any order that has not shipped.
Washing Instructions
We conduct our own “Washing Test” on all the products we sell:
Wash:
Separate clothes by color. Wash bright coloured clothing with bright colours, darker coloured clothing with dark colours and white clothing with whites.
Put baby clothes in a standard washing machine.
Wash cold at ~40 degrees Celsius (104 degree Fahrenheit).
Drying Machine:
Put into standard drying machine
Tumble dry low.
Stretch after tumble
Notes:
Shrinkage is about 10%
Do not bleach
Do not iron
Do not dry clean
Hang dry bright colours if you do not want the colors to fade.
Washing in cold water is best.
Sizing
Please refer to our size chart and from each of our manufactures:
Ogobobo
Serendipity Organics Pünktchen Komma Strich
Finn + Emma
Contact Us
Just like everything we do at Ogobobo Inc., we have your best interests in mind. If you have any questions or concerns, feel free to email us.
What’s the big deal about organic cotton? What is GOTS?
Over the last two decades there has been a rise in organic products. Why might organic clothing be better for your baby? We know that organic cotton does not contain chemicals and pesticides known for triggering allergic reactions in your baby’s sensitive skin. Babies rapidly developing bodies have immature immune systems that make them especially susceptible to chemical residues.
All products sold at Ogobobo are GOTS (Global Organic Textile Standard) certified products. Why is this important? GOTS certified products are the gold standard for the production of organic cotton and wool. While many clothing manufacturers claim their products are made from organic cotton, GOTS certification demands manufacturers’ meet strict environmental criteria along the entire supply chain from farm to factory.
Learn more about GOTS by watching this simple video:
GOTS aims to define internationally recognized requirements that ensure organic status of textiles, from growth and harvest of the raw materials, through environmentally and socially responsible spinning, weaving, dyeing, cutting, sewing, packaging and labelling in order to provide a credible assurance to the end consumer.
By buying GOTS organic clothing you help strengthen socially and environmentally responsible companies. What a great way of supporting a cleaner and safer way to make clothes.
